An essential combination to achieve the desired transformation. B.Els partners with you to achieve your desired future state.
Work with Els
Good visibility of the sponsors
Frequent and apt communication
Visible progress
The integration of people and project side of change management
Connecting People,
Driving Change & transformation
However well defined the objectives and the future state of your organisation may be, the success of the transformation or change process hinges on the extent to which people are connected and believe in the importance of the future way of working.
This means:
B. Els Expertise
B. ELS EXPERTISE
Together we will define the most efficient path to take your organisation from its current state to a new state and secure the new ways of working into your reshaped day-to-day.
UNDERSTANDING NO TO GET TO YES
Business Transformation
- Build end-to-end roadmap
- Inform and engage stakeholders
- Guard vision, budget and timeline
- Standardise processes, policies and tools
- Train and coach to secure the new ways of working
Results
Business transformation: new head office and new ways of working
Business transformation project triggered by build of new head office. Project lead towards commissioning of new headquarters, ahead of time and within budget. Moving of office and production staff into new premises and introducing them to new ways of working. Training staff to proficient use of state of art digital meeting environment. Getting customer experience centre up and running. Mentoring facility manager in new role.
Business transformation: shop refurbishment of 90 stores
Full trajectory for the refurbishment of 90 Neckermann Travel shops in Belgium, including the digital transformation. Finetuning CX and workforce experience; blueprint; creative concept development; set-up of pilot stores; roll-out of new concept in 90 shops over 12 months with minimum loss of sales; and installation and reinforcement of new ways of working.
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Digital Transformation
- Define objective, vision and strategy
- Inform and engage stakeholders
- Guard vision, budget and timeline
- Standardise processes, policies and tools
- Train and coach to secure the new ways of working
Results
Digital transformation: Installation of 34 fully digitally equipped meeting rooms
In cooperation with IT team, advised SteerCo on most effective and accissible set up of digital meeting rooms. Developed and gave training for proficient use of digital meeting rooms and other digital appliances for the entire staff in order to maximise ROI of digital equipment.
Digital transformation: Centralised digital communication in shop windows
In cooperation with IT, marketing and service provider we set up digital screens in shop windows with central message steering. In a second stage, centrally steered geo marketing was applied.
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Digital transformation: digital display of customer’s choices during take in and booking in store
In cooperation with IT, local marketing and central marketing we set up a system to show on-screen images of selected destinations and hotels during the face-to-face conversation with the customer.
Interim management
- Hit the ground running
- Assure business continuity
- Cover knowledge gaps
- Problem analysis and solution advice
- Straightforward handover
Results
Interim marketing management
Took over the day-to-day running of the marketing department, digital and non-digital and meanwhile assisted in set up of centrally steered geo marketing and targetiing, adapting offer to local preferences. In addition baby boomer marketing was actively installed.
Interim operations management
Took over the day-to-day running of the operations department, and meanwhile assisted in set up of central planning system for field sales teams and guided towards a more customer-friendly communication.
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Business Sparring
- For members of C-suite, SteerCo and Leadership Team
- Reflect on situations to get to the core of the challenge
- Gain new insights, have a sanity check, get more clarity
- (Re)define purpose, vision and strategy
Results
Launch defibrillators in 4 countries in Europe
Sparring with CFO on the next steps for the French market on defibrillators.
Set up a frame for informed decision making and be sounding board to the directors for next steps
Sparring partner to the team of owners-directors to take the organisation to the next level and introduce a younger generation into the team.
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AT THE CLOSING POINT, PROCESSES WILL BE SIMPLE AND EFFICIENT & CUSTOMER EXPERIENCE WILL BE BETTER.
B.ELS CONSULTS WITH YOU
Clarify
Continuously sharpening the drivers for success
Check
An eye on the dashboard at all times, so we stay on track
Communicate
Actively listening, frequently informing all stakeholders
Connect
Connecting the people as well as the dots
The journey to get from the current state to the new state follows a revolving, forward-moving circle around 4 C's.
The B. Els Method >
B. ELS is trusted by several forward-thinking companies:
